Quality Web Sites and Discussion Lists from The Quality Yearbook, 2000 Edition A community resource is a community responsibility. Please help us keep our resources current. If you find a bad link or if you'd like to suggest a site or a discussion list, please e-mail us! Web Sites Quality in General Agile and Advanced Manufacturing This page on the excellent Quality Resources Online site consists of more than a dozen links to sites relevant to agile manufacturing. A good place to start. American National Standards Institute The purpose of ANSI Online is to provide "easy access to timely and relevant information on the ANSI Federation and the latest national international standards-related activities." American Quality Mall Created by the American Quality Institute, this site "for the quality management professionals," provides a variety of resources-articles, discussion, lists of quality job opportunities, and links. American Society for Quality, Measurement Quality Division This division of ASQ sets as its goal "to improve measurement-based decisions in laboratory, calibration, manufacturing, and management processes at all levels of accuracy." American Society for Quality, Health Care Division The mission of this ASQ division is "to facilitate continuous improvement of health and health care in communities worldwide by providing leadership in the use of quality principles, concepts and technologies." Associated Quality Consultants: Quality Resources Online Bill Casti, the webmaster, claims that this is "The Best Quality Site Around." It would be hard to dispute that claim. Business and the Environment's ISO 14000 Update This site presents "global news and analysis" on ISO 14000 issues or related matters, from the publishers of the newsletters Business and the Environment and BATE's ISO 14000 Update. Business Process Reengineering Online Learning Center The learning center offers an index of BPR articles from around the world, an online tutorial series, benchmarking studies, yellow pages for BPR resources, and information on reengineering toolkits and document templates for project teams. Business Researcher's Interests Described as "a growing knowledge map of Contemporary Business, Management and Information Technology issues accessible through a metaindex of twenty topical sections," this site provides very useful links and search capabilities. Critical Linkages II The purpose of this site and the newsletter is to support and promote the growth and continuous improvement of learning by building Critical Linkages across traditional academic, professional, and occupational boundaries. Deming Cooperative A little of everything at this site: users groups, conferences, seminars, workshops, information on books by or about Deming, videos and training materials, and contacts and consultants. Deming Electronic Network The site was established "to foster understanding of the Deming System of Profound Knowledge to advance commerce, prosperity, and peace." The DEN is a communications infrastructure for the W. Edwards Deming Institute and its board of directors, but operates independently. It includes lots of articles and essays related to Deming's approach to management. Deming Institute The W. Edwards Deming Institute features teachings, publications, and events. Deming Study Group of Dallas This site incorporates information of interest to study group members as well as articles dealing with Deming's management approach. Lots of good links to quality-related sites. Department of the Navy Total Quality Leadership Office This page includes a complete overview of how TQL is being implemented in the U.S. Navy. Lots of good information for people in the Navy or dealing with the Navy. Ideas and initiatives being taken by the Navy have many nonmilitary applications. EPA Standards Network This site by the U.S. Environmental Protection Agency provides a nice introduction to ISO and particularly ISO 14000. Euroqual EuroQual is an interactive network of on-line databases containing information on a variety of quality subjects. Free registration is required. Gemba Kaizen Kaizen Institute created this site to serve its current clients and to introduce potential clients to kaizen. Greenleaf Publishing This publisher intends to be "the leading-edge source of material on the management of environmental performance by business." It publishes books, such as ISO 14001 and Beyond, and Greener Management International: The Journal of Corporate Environmental Strategy and Practice. The site provides some links to environmental resources, particularly ISO 14000. Learning-Org Dialog on Learning Organizations This site is dedicated to Peter Senge's learning organization ideas and contains the archives of the Learning-Org discussion group, with all the postings organized by month and accessible by subject and author as well. Includes good basic information on learning organization concepts. Malcolm Baldrige National Quality Award Everything you could want to know about the Malcolm Baldrige National Quality Award. The site includes the Criteria for Performance Excellence in business, health care, and education that can be used to conduct internal audits. Quality Across America lists links to state and local award programs. Mr. Bill's Total Quality On-Line Book Shelf This page was originally intended as a bookmark page for Internet resources relating to quality and continuous improvement. It has now become a place to locate quality books by subject or by author and buy them through Amazon Books. National Partnership for Reinventing Government This site provides information on the progress of the initiative formerly known as National Performance Review. The site includes tools, examples, and links to various other government sites, primarily of interest to federal employees, but worth a visit for anybody. National Standards Systems Network "A National Resource for Global Standards," NSSN aims to be the Web's most comprehensive data network on developing and approved national, foreign, regional, and international standards and regulatory documents. NSSN is a cooperative partnership between the American National Standards Institute, U.S. private-sector standards organizations, government agencies, and international standards organizations. Online Quality Resource Guide (John Hunter) This is an excellent, eclectic collection of resources. Product Data Management Information Center Product data management is critical to the effective management of information to reduce cycle time, waste, and rework in manufacturing. This site features resources on this subject, including bibliographies, articles online, and links to other Web sites. Productivity, Inc. Productivity, Inc., "The Education Company for the Lean Enterprise," is one of the leading publishers of books dealing with quality management issues. You can browse their books by topic and order through this site. QFD Institute This site exists for the advancement of Quality Function Deployment. It provides information about QFD events, forums, and training. QualiNET This Web site, established in 1994, is "dedicated to forwarding the profession, technology, education, and science of Quality Assurance." It features ISO resources and discussion forums. Quality Control Tools Here you'll find detailed tutorials, a synopsis of seven quality control tools, and a case study overview. This tutorial was designed and constructed by Clemson University students in 1995. Quality Management Links Collection Browser This "experimental site" links to more than 150 quality management sites organized by topic. Quality Online This page by Kees de Bondt includes information on discussion groups and links to various quality management, ISO 9000, and related sites. Quality Resources Online Billed as "the largest no charge collection of quality-related information, groups, discussion lists, and resources in cyberspace," this site has it all. If you try only one Web site, this would probably be your best bet. (In fact, we've listed it twice, to make sure that you don't miss it.) Quality Resources Online: ISO 14000 This is a great source for information about quality and environmental management and lots of links. Quality Today This is intended to be the quality industry's single source for information, with news, an events calendar, reference materials, a directory of suppliers, a career center, and a free weekly e-newsletter, Quality-Alert. Quality Tools Cookbook "The aim of the Quality Tools Cookbook is to provide a free, comprehensive, reference to the quality tools for students, faculty, or anyone on the Internet who may find it useful." It covers a wide range of traditional tools, with graphics and examples. Quality University On-Line Quality University On-Line claims to be the first Web-based learning environment for taking courses online to study the quality management process. QU satisfies the requirements of the International Association for Continuing Education and Training and expects to be authorized to award CEUs starting in June 2000 upon completion of a required waiting period. Quality World: The QA Dude's Site This is probably the most comprehensive set of links available -- with more than 3500 links to at least 54 countries. Visitors can search for links by text, quality keyword, or country -- or browse through all the sites. If you can't find the link you want here, it probably doesn't exist. Standards Bodies and Services This page by the Standards Engineering Society provides links to standards organizations of all types, in the U.S. and Canada and around the world. Stanford Learning Organization Web This site includes a bibliography of books, articles, and newsletters on the nature and development of learning organizations. Superfactory Project This is a new site, "dedicated to the manufacturing revolutionary." It is intended for "the hands-on professional creating excellence from undisciplined, inefficient chaos!" There are a lot of resources here and this site promises to be interesting. TASL: Training and Seminar Locators This site includes data bases that allow you to search for events, products, and providers on a wide range of business topics, by subject or by location. TCM Training & Development Community Center This is a great site for information on training and development and links to online resources. TQM Terms This site by Glenn Mazur is likely the best online glossary for quality terms (and beyond!), with links to other sites for charts and examples. You'll want to bookmark this one. Training Registry The Training Registry is a directory of training courses, training providers, training products and services, training facilities, consulting services, professional speakers, and books. Virtual Quality Network The American Society for Quality created this online worldwide directory of products and services for quality and continuous improvement programs. Standards International Organization for Standards, ISO Online If you want to know about the organization that set and administers ISO 9000 standards and certification, this is a good place to get information-for novices and those more experienced-and find out about resources offered. ISO Center This site, hosted by SCS Engineers, features a selection of material on ISO 14000, including certification requirements, specific information on ISO standards, and recommendations for implementing environmental management systems (EMS). ISO Easy This site is dedicated to helping organizations understand and implement the ISO 9000 and ISO 9001 models for quality assurance. The approach is straightforward but lighthearted; there are even a few jokes. ISO 9000 Support Group The purpose of this site is to help with implementation of ISO 9000, QS-9000, and ISO 14000 ISO 14000 InfoCenter This is a good place to find publications, discussion lists, educational and training resources, organizations, and links to a variety of sites focusing on ISO 14000 and related subjects. National Institute and Standards and Technology (NIST) This site provides information on NIST resources for improving manufacturing processes and on NIST-sponsored conferences, training programs, and publications. NIST also administers the Malcolm Baldrige National Quality Award, so there's a link to information on the award program, including the criteria for business, health care, and education. Other Anbar Electronic Intelligence Management Library This site allows searches of more than 85,000 articles in more than 400 management journals, as well as book reviews and management courseware. Access is by subscription or free trial. There are also links to management sites and management journals around the world. The Dilbert Zone We can learn a lot from Dilbert-if only not to take everything we do so seriously. This site features cartoons, information on Dilbert and his creator, and all kinds of stuff you can buy related to Dilbert. Ecola This is a search engine/directory for locating thousands of newspapers and magazines that have Web sites and linking to them. Organized by topic and location. Also includes directories for hardware and software vendors, colleges and universities, and bookstores. A valuable resource. McGraw-Hill This is the McGraw-Hill web site, from which you read about and order all books published by this company. The site includes a powerful search engine for finding titles by author, title, subject, or subject matter. TCM's Virtual Bookstores: Quality This site recommends about two dozen books, which can be ordered on-line through Amazon Books. TradePub This site aims to be "the premier Internet service for professional trade publications." 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