by R. Brayton Bowen
Chapter 1. Understanding the New Workforce
Moving at the Speed of Change
Doing More with Less
Free Agents
New Entrants into the Workforce
Combative Cultures
Teams and Teamwork
Globalization
Spans of Control
Connectivity and the Virtual Workforce
Search for Meaning
Manager’s Checklist for Chapter 1
Chapter 2. The Difference Between Bribes and Flattery, Recognition and Rewards
Punishing and Piquing
The Truth About Motivation
Evidence to the Contrary
Context, Content, and Caring
Putting the Accent on the Right Syl-lá-ble!
Rewarding as a Matter of Choice
Manager’s Checklist for Chapter 2
Chapter 3. The Human Nature of Work
Interpersonal Relations
Boundaries
Mutual Respect
Embracing Diversity
Leadership and Recognition
Control and Influence
Self-Esteem
Organizational Pride
Vision, Mission, Values, and Other Dreams
When Systems Support People
Manager’s Checklist for Chapter 3
Chapter 4. Leadership Is Its Own Reward
The Illusion of Power
Getting Priorities Straight
Leadership and Stewardship
Enlightened Interests
Unlocking Invention
The Efficacy of Principles
Leading by Example
Adding Value
Inspiring Excellence
Manager’s Checklist for Chapter 4
Chapter 5. Building a Culture for Desired Outcomes
Outcomes and Results
Collaboration
Job Design
Planning, Performing, and Measuring
Taking Time
Limits, Structure, and Other Symbols of Caring
Manager’s Checklist for Chapter 5
Chapter 6. Recognition as a "Whole Person" Experience
Honoring the Person Within Others
Rites of Recognition
Preparing for "Them"
Celebrating Life
The Whole Person
Empowerment
Choosing Collaboration
Discovery as a Continuous Journey
Manager’s Checklist for Chapter 6
Chapter 7. The Many Forms of Recognition
Communication
Personal Development
Performance Feedback
Doing What's Natural
Enhancing Self-Worth
Increasing Competence
Informal Recognition
Formal Recognition
Celebrating Outcomes
Manager’s Checklist for Chapter 7
Chapter 8. Understanding How Rewards Work
You Get What You Pay for-and Sometimes More
Pay for Performance
Understanding Wants and Needs
Rewarding for the Right Reasons
Why Rewards Fail
Making Rewards a Non-Issue
The Reward of "Choice"
Manager’s Checklist for Chapter 8
Chapter 9. Intrinsic Rewards
Meaningful Work
Learning
Making History
Building Value
Personal Integrity
Organizational Pride
Base Pay and Total Reward Programs
Performance Management and Pay for Performance
Games, Prizes, and Other Forms of Reward
Growth and Advancement
Wealth Creation
Short-Term Programs
Longer-Term Programs
Risk Sharing and Reward Sharing
Alternative Pay Programs
Manager’s Checklist for Chapter 9
Chapter 10. Extrinsic Rewards
Base Pay and Total Reward Programs
Performance Management and Pay for Performance
Games, Prizes, and Other Forms of Reward
Growth and Advancement
Wealth Creation
Short-Term Programs
Longer-Term Programs
Risk Sharing and Reward Sharing
Alternative Pay Programs
Manager’s Checklist for Chapter 10
Chapter 11. The Reward of Self-Actualization
Personal Appreciation
Competition and Collaboration
Someone Else's Wants
Adding Value
In the Customers' Eyes
Becoming a Free Agent
Manager’s Checklist for Chapter 11
Chapter 12. Aligning Strategy and Rewar
Aligning Strategy, Structure, and Systems
Visions, Values, and Actions
Integrating "Doing," "Thinking," and "Feeling"
Build Responsibly: The Rewards Will Follow
Spend Time On What You Value-This Must Be Kansas
Manager’s Checklist for Chapter 12
About the Author
Brayton Bowen is a senior consultant and president of The Howland Group. He has served as senior officer for Fortune 500 companies, including Federated Department Stores and Capital Holding Corporation (now AEGON) and has more than 25 years of corporate and consulting experience. He specializes in change management and is currently focusing on workplace issues, including anger in the workplace. Clients benefiting from his services include: Baxter Healthcare, Borg Warner, GTE, Upjohn Pharmaceutical, Bank of Tokyo, Washington Gas, Omnicare, Revlon, RyKrisp, and the U.S. Department of Housing and Urban Development.
He has been featured in several publications, including Harvard’s Management Update and AMA’s Management Review and has authored numerous management articles for national publications, including Industry Week, Association Management, and Berrett-Koehler’s At Work. He has been a contributing instructional writer on the subject of systemwide leadership development for Seton Hall’s Virtual University and is host and co-producer of the nationally distributed public radio documentary Anger in the Workplace. He holds both bachelor and master’s degrees from Brown University. You can e-mail Brayton at RBBowen@howlandgroup.com or visit his Web site at www.howlandgroup.com. His address is The Howland Group, Waterfront Plaza, 325 West Main, Suite 1600, Louisville, KY 40202-4251. Telephone: (502) 585-3535; fax: (502) 589-3555.
You can find out more about him and his firm, The Howland Group, at their Web site, www.howlandgroup.com.
3010 Irvington Way
Madison, WI 53713-3414
Phone: 608 273-3710
Fax: 608 274-4554
info@cwlpub.com
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